Passport to the Future: Digital Transformation in the Travel Industry

chatbots for travel

Use chatbots to help customers with repetitive tasks, such as filling out forms, resetting passwords and answering frequently asked questions. And enable agents to video chat or co-browse with customers when they need extra support. Online travel agency Expedia announced its collaboration with OpenAI, chatbots for travel ChatGPT’s founders, back in April 2023 (worth noting that Open AI’s chief, Sam Altman, sits on Expedia’s board). Integrated into Expedia’s app, ChatGPT lets customers ask travel-related questions, serving up personalised advice on local sights to see, suitable hotels and best times to visit.

A bot is especially useful for automating basic, repetitive questions – the kinds of questions your team has grown to expect and can resolve in one touch. You can also train your AI to articulately answer common questions and analyse conversation metrics. Certainly helps businesses of all sizes open, update and close tickets with pre-made functionalities. Plus, it has multiple APIs and webhook options for reporting, data sharing and more. For example, Eindhoven Airport is successfully using AI-powered luggage handling systems without baggage labels. According to the Journal of Destination Marketing & Management, “AI can be used to manage tourist flows, serve as robots and autonomous trolleys at airports, or increase employee wellbeing.”

The AI product for the Travel industry

Unlike conventional chatbots, ChatGPT can have sophisticated conversations with users, using natural language to emulate the style of a human travel agent. Recommendations are then saved in the app’s ‘Trips’ tab for future reference. Haptik uses intelligent virtual assistants (IVAs) to create a transformative customer experience.

You can set options for a round trip, one way, start point, finish point, dates, vehicle, budget and number of travellers. The itinerary includes a map of the route with clickable points of interest. OmniMind uses reliable sources to provide accurate information about destinations, attractions, and services. Users can either type or click buttons with prebuilt selections because Solvemate uses a dynamic system that combines decision-tree logic and natural language input.

Build unique travel experiences

If you’d like to learn more about chatbots and AI assistants, come along to our seminar on 2nd November in London. We’ll be talking about the future of travel search marketing in the morning with guest speakers from Google and Sofitel and running a conversational UI workshop in the afternoon. If you’d like to learn more about chatbots and AI assistants, come along to our seminar on 2nd November 2017 in London. KLM is leading the race among airlines chatbots for travel to provide a better customer experience through chatbots. Assuming you opt-in for updates when booking your flight on the KLM website, you’ll get a booking confirmation in Facebook Messenger and also be sent your digital boarding pass in a later message. The new technology enables users to receive tailored travel routes, itineraries and travel booking advice in real time on the platform, with the aim of making travel planning easier.

chatbots for travel

Thankful is an AI-driven customer service solution for e-commerce businesses. Through routing, agent assistance and translation, the software can fully resolve high volumes of customer queries across channels, giving customers the freedom to choose how they want to engage. Customer service teams can use the tool to collect, streamline and unify all customer data. It can also deliver content and support across various teams, including sales, IT and marketing.

What is an example of AI in travel industry?

AI for travel forecasting

Hopper, for example, uses machine learning algorithms to predict where airline prices are headed so users know when to buy. Its database uses trillions of historical flight prices to guide its predictions.